FAQ

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How about your production capacity?

It depends on the product you order ,and can do 4000-5000pcs per day for hammock ,and 500-1000pcs per day for main tents.

Where location of your factory?

Our company located in Wenzhou, Zhejiang Province, which is very close to Ningbo and Shanghai Port, it is economic for order shipment.

How many employees your company have?

20-25 staffs in Office, and 70-75workers in workshop.

Can i visit your factory?

Sure, welcome, we can pick up you from the air port and train station.

Do you have specialized quality inspection department?

Yes, we have 3 inspector to ensure all order in good quality before shipment.

How about your after-sales service?

We support refund policy if there is any defective items if you show us defective pictures.

Which big brand you have cooperated?

Target, Walmart, Lidl, Amazon, Heineken, Nestle, La Sista, Paria and so on.

What's the MOQ?

Generally speaking, the MOQ is 200PCS, but you can order less than MOQ.

Do you charge for the samples?

Yes, but sample cost can be defect from bulk order.

Can you do FBA Service?

Yes, our factory have enough experience to do FBA Service, all these FBA service is free.

What is the sample and first order delivery time?

General, sample time 1-3days, and bulk order 30-35 Days.

Do you accept Customization?

Sure, we are 10 years professional maunfacturer, OEM is welcome.

Can we change the color?

No problem, we have color card for you too choose, also accept customization color.

What are your payment terms? any third party payment?

We usually accept T/T and L/C, we also accept Alibaba trade assurance, Western Union, Paypal.

What format you need for logo print?

PDF, AI, JPG, PSD all accepted.

Can you provide design proof if i place order?

Yes, we have professional design team, can be help you make design after order.

Which logistics you use for shipping?

We cooperated with DHL, FEDEX, UPS, TNT, EMS in long time, so we big discount from them when shipment.

Which certification your company have?

Our factory have BSCI,SCAN,SGS certification

Which test report your products passed?

BV,SGS,ROSH,CA65 and so on and can be provide you free sample if you want to get other test.

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